omnichannel

Channel

Evolving Your Customer Experience For The Omnichannel Consumer

Evolving Your Customer Experience For The Omnichannel Consumer
Dominic Powers • August 30th, 2012

Welcome to the age of the omnichannel consumer. In this new environment, marketers have their work cut out for them.

Data

Converting Knowledge to Sales: How Data Translates to Success for Retailers

Converting Knowledge to Sales: How Data Translates to Success for Retailers
Don Hinman • June 1st, 2012

Consumer engagement spans many touch points and, ideally, involves dynamic interactions with brands. The consumer experience may begin with hearing about a product via word of mouth, then conducting research online and ultimately making an in-store purchase. This process can vary with virtually limitless consumer engagement scenarios. However, regardless of the touch points and consumer journey, retailers today need to focus on positively influencing the overall customer experience. The best way to optimize the omni-channel customer experience is by leveraging data.